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VoC: what’s wrong with VoC and how do you get it right? (Part I)
I like the folks at Mindshare Technologies – specialists in customer surveys and enterprise feedback. We share a philosophy, YOLOMAD: you only live once, make a difference. From what I can tell they...
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Image may be NSFW.
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VoC: what’s wrong with VoC and how do you get it right? (Part II)
In the previous post I shared the first part of my discussion around VoC with Erich Dietz, VP of Business Solutions at Mindshare Technologies (specialists in customer surveys and enterprise feedback)....
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